FAQs

Orders placed before 4:30 pm for items currently in stock will be delivered the next business day. However, please be aware that custom-made items or direct-ship products may have extended delivery times, with details provided on the product page where applicable. If you have any inquiries or need assistance regarding your order, feel free to contact our team via email at sales@firstaid4less.co.uk or by calling us at 08082810239.

Shipping and delivery to all UK Mainland addresses are complimentary for orders exceeding £65 (excluding VAT). However, extra fees may be incurred for deliveries to non-UK Mainland destinations due to higher courier expenses. You can find a comprehensive list of our delivery charges on our Carriage & Delivery page.

If you are not satisfied with your purchase for any reason, kindly contact us either by sending an email to sales@firstaid4less.co.uk or by calling us at 08082810239 within 30 days. We will do our best to offer you options such as replacing the items, issuing a full refund, or crediting your account.

As we handle orders with speed, if you have inadvertently supplied an incorrect delivery address for your order, we recommend reaching out to our team promptly at 08082810239. This will allow us to make the required adjustments to guarantee your order reaches the correct destination. To expedite this procedure, having your order number and the payment card used for the order readily accessible can be quite useful.

If you encounter difficulties accessing your account, please don't hesitate to contact our exceptional customer service team. You can reach us through email at sales@firstaid4less.co.uk or by calling us at 08082810239, and we will make every effort to address any account-related problems you may be facing.

To reset your account password, kindly navigate to the login page and select the "Forgot your password" option. After making this choice, you will be directed through the essential steps to receive a new password sent to your email.

No, it's not mandatory to have an account to make a purchase from us! Nevertheless, when you place your first order, we automatically set up an account for your convenience. This account streamlines your future shopping experiences by enabling effortless item reordering, granting access to your order history, providing invoice viewing, and allowing you to save and load shopping baskets for easier on-the-go shopping. Furthermore, eligible UK businesses receive instant £500 credit and 30-day payment terms as an added benefit.

We deeply regret any inconvenience caused by the receipt of a faulty or damaged item. Despite our best efforts to ship our products in perfect condition, occasional mistakes or damages may occur. If you have received such a product, please don't hesitate to contact our team at sales@firstaid4less.co.uk or by calling us at 08082810239. We will guide you through the return procedure, and you have the choice of receiving a full refund or having a replacement sent to you without any extra charges.

Certainly, we consistently include invoices with all of our orders. If you access your account, you have the option to view your previous order invoices online and download them for your records.

If you would like to receive a copy of our catalogue, then simply complete the form here and your copy will be posted shortly.

https://www.firstaid4less.co.uk/page/Faq